Last updated: 06/09/2026

At Lumora Co., we want you to love your purchase. If something isn’t right, we’re here to help.

🛍️ Returns

We accept returns within 30 days of delivery.

To be eligible for a return, your item must be:

• Unused

• In the same condition you received it

• In its original packaging

Certain items may be exempt from returns for hygiene or safety reasons (e.g., beauty tools, personal care items).

💸 Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

• Your refund will be processed to your original payment method

• Refunds typically take 3–7 business days to appear, depending on your bank

Shipping costs are non‑refundable.

🔁 Exchanges

We replace items only if they are defective or damaged. If you need an exchange, contact us at:

📧 support@lumoraco.com

📦 Order Cancellations

Orders can be canceled within 12 hours of purchase. After this window, your order may already be processing and cannot be canceled.

🚚 Late or Missing Refunds

If you haven’t received a refund yet:

1. Check your bank account again

2. Contact your credit card company

3. Contact your bank

If you’ve done all of this and still haven’t received your refund, email us at:

📧 support@lumoraco.com

📮 Return Shipping

Customers are responsible for paying return shipping costs unless the item arrived damaged or defective.

We recommend using a trackable shipping service.

❗ Damaged, Defective, or Wrong Items

If your item arrives damaged, defective, or incorrect, contact us within 48 hours of delivery with:

• Your order number

• A photo of the issue

We will send a replacement at no cost.

📧 Contact Us

For any questions about returns or refunds, reach out to us at: support@lumorastore.co